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My CONTAX TVS has been with me for 10 years, and when I recently took it out for photography, I noticed that the LCD display showing the number of film frames had deteriorated, showing black and red spots. The damping of the AF/MF switch had also worn out. As a result, I decided to send it back to its manufacturer, CONTAX, before the end of the warranty period, which was December 2007. I hope to have it back and working for another 10 years.
10/01: I left a message on Kyocera Japan's website customer service center inquiring if the CONTAX TVS could still be repaired.
10/02: Kyocera Japan's customer service sent an email with the address for sending the camera:
Kyocera Corporations
Okaya Service Center (camera)
3-11-1 Osachi-kohagi Okaya-shi
Nagano-ken 394-8550 JAPAN
TEL: +81 266 27 2183
FAX: +81 266 27 2208
10/04: I sent it via international express mail from the post office for NT$ 530.
10/07: Delivery failed at the Nagano-ken post office (due to Saturday closure).
10/09: Japan's Health and Sports Day (public holiday).
10/10: The Kyocera Okaya Service Center received the camera.
10/13: I received an estimate from the Kyocera Okaya Service Center via email (Focus Dialer, Frame Counter LCD):
Parts: JP$ 2,100 (Original price JP$ 3,000)
Labor: JP$ 5,600 (Original price JP$ 8,000)
Postage: JP$ 1,500
Total: JP$ 9,200
10/16: Wire transfer of JP$9,200 to Kyocera, and I sent an email agreeing to the estimate to Kyocera.
Transfer fee: NT$ 2,572
Postage/telegraph fee: NT$ 400
Total: NT$ 2,972
10/17: Kyocera replied that the camera had been scheduled for repair with an estimated turnaround time of about 2 weeks.
10/23: Kyocera completed the repair and sent it via international express mail.
10/26: I received the CONTAX TVS in like-new condition, along with 2 CR 123A batteries.
11/14: I was notified to pay a bank handling fee of JP$ 2,500 = NT$702
手邊的 CONTAX TVS 已經有10年機齡了, 最近拿出來拍照後, 卻發現顯示底片張數的LCD已經變質(出現黑點與紅點). 切換 AF/MF 轉盤開關的阻尼也失去了, 因此決定在 CONTAX TVS 的公告維修期限 2007/12 前, 送她回娘家, 希望回來後能再用個10年.
10/01 Kyocera Japan 網站客服中心留言詢問 CONTAX TVS 是否仍可維修.
10/02 Kyocera Japan 客服 e-mail 回覆送件地點:
Kyocera Corporations
Okaya Service Center (camera)
3-11-1 Osachi-kohagi Okaya-shi
Nagano-ken 394-8550 JAPAN
TEL: +81 266 27 2183
FAX: +81 266 27 2208
10/04 以郵局國際快捷郵件寄出 NT$ 530
10/07 Japan Nagano-ken 郵局投遞失敗(星期六休假)
10/09 Japan 健康體育節 休假
10/10 Kyocera Okaya Service Center 收件
10/13 Kyocera Okaya Service Center e-mail 估價單 (Focus Dailer, Frame Counter LCD)
零件: JP$ 2,100 (原價 JP$ 3,000)
工資: JP$ 5,600 (原價 JP$ 8,000)
郵資: JP$ 1,500
總計: JP$ 9,200
10/16 電匯 JP$9,200 to Kyocera / e-mail 同意維修的估價單 to Kyocera
匯款: NT$ 2,572
匯費/郵電費: NT$ 400
總計: NT$ 2,972